Friday, October 5, 2012

Standard Chartered Bank Vacancy : Graduate Priority Service Officer

Standard Chartered Bank is said to be recruiting for Graduate Priority Service Officers.We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. We strive to make Standard Chartered a great place to work by creating an engaging, inclusive and safe environment that rewards success and encourages employees to take control of their personal development. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

We are recruiting to fill the post of :

Job Title: Priority Service Officer

Job ID: 353422

Location: Port Harcourt

Job Description
Assist the PiB Team Leader in ensuring the delivery of high quality customer service, ensuring internal and external compliance on all branch transactions, handling complex customer requests and leading the overall service agenda for the PiB Segment.

Key Roles & Responsibilities

Ensure high level of customer service and support to the PrB team
Ensure resolution of all client complaints received for branch through Service Quality.

Gather / prepare statistics for service quality and productivity indicators
Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections

Find ways to improve operational efficiency and control costs to meet cost budgets
Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs

Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
Qualifications & Skills
Minimum Requirement of a first degree (BA/BSc)

Application Closing Date
9th October, 2012

How To Apply
Interested and qualified candidates should: 

Note: When the page opens, at the Location dropdown, select Nigeria – SCB and click Search, then click Priority Service Officer