Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Relationship Manager -HNI to help us fulfil our business objectives and build customer loyalty
We are currently recruiting to fill the below position:
Job Title: Relationship Manager HNI
Job Description
The HNI relationship manager is accountable for a portfolio of High Networth Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.
Skills and Qualifications
Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the Group.
Monitor the delivery of the different groups (Wealth, Lending, Transactional) as well as other specialist product and service providers against the customer Plan
Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
Manage customer migration between segments, sub-segments and the HNI business.
Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
Understands clients risk profile and maximizes the ‘risk vs. reward’ balance for individual clients by optimising product mix.
Comply with KYC rules, regulations, and legislation governing the financial services industry
Required Competencies
Important relationships
External partners – real estate agents, travel agents, etc
Key performance measures
Achievement of relationship manager sales budget
Growth/Volume – Customer acquisition and retention
Client Profitability and Risk Management
Cross-sell existing Bank and group financial products and services to obtain greater share of wallet
Execution of Customer Plan
Application Closing Date
7th December, 2012
Method of Application
Interested and qualified candidates should:
