Monday, October 31, 2011

MTN Nigeria Recruiting Customer Consultants

undefinedMTN Nigeria, a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East is recruiting for the Position of a Customer Consultants. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Careers in MTN Nigeria is focused on the strategic development of talent in line with the key business imperative of ensuring continuity through our key source of competitive advantage, our people.

MTN Nigeria is recruiting to fill the following positions:

Job Title: Customer Consultant

Reporting To: Team Lead Customer Consultant
Employment Status: Permanent
Department: Sales and Distribution

Location/ Job Conditions: This advert is for the following 20 locations namely : Lagos, Ondo, Kwara, Osun, Ekiti, Delta , Benue, Enugu, Imo, Akwa Ibom, Cross River, Kaduna, Kano, Katsina, Jigawa, kebbi, Borno, Yobe, Taraba, Adamawa. Candidates should please note that CVs in which location applied for is not specified would not be treated. Please specify your preferred location on your application. Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel) May be required to work extended hours / weekends

Job Description:

Manage and Develop Channel Distribution Relationship

  • Increase Loyalty – Build Relationship and Support Trade partners and Sub dealers
  • Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)
  • Improve communication (To and Fro trade) – Call cycle time per territory(8-10 visit a day or as business requires)
  • Link subs, retailers etc to Trade Partners and help nurture the relationship

Increase Sales / Activations and Product Penetration

  • Identify, classify and support all players in channels of distribution – Database building. Weekly / monthly update
  • Ensure MTN product availability in channel is >95% at all times – Weekly product availability report of all visited outlets during call cycles
  • Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up – Weekly / monthly report
  • Resolve all issues/queries with regards to activations, products and promotions
  • Direct all channel participants to MTN identified growth area within your territory

Manage Brand Visibility Within Territory

  • Establish consistent channel standards – Branding as per channel recommendation.
  • Increase brand awareness – Signage, POS distribution, visibility
  • Target 65% visibility in the channel of distribution (Trade marketing team will measure)
  • Target 65% space within each outlet (Trade marketing team will measure)
  • Support all identified outlets with 100% merchandizing as appropriate and defined.
  • 100% POS Distribution to all channels of distribution within 14 days of release
  • 100% replacement of expired, damaged or obsolete materials within territory
  • 100% removal of obsolete materials and messages

Improve Stock Management in Channel

  • Manage stock in channel and reports.
  • Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territories
  • Must obtain list of sim distribution by Trade Partners from Distributor Account Executives – Ongoing, Report weekly
  • All such sub dealers and dealer branches must be contacted and stock receipt / movement verified / confirmed – Report weekly
  • Obtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
  • Advice Regional Sales Manager if there is need for focussed activity in territory to help move stock – As appropriate
  • Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.

Training Support / Increase Product Knowledge

  • On the spot training/coaching of all visited outlets in territory- 100% of all visited outlets in call cycle
  • Informal training in shops on products, services and promotions being run by marketing ,channel or region

Promo / Event Support

  • Generate sub-dealer specific promo spec
  • Support/manage events and promos
  • Post promo evaluation

Prepare Reports

  • Counter competition – Timely feedback
  • Initial report to Field Service Engineers on state of network in territory
  • Provide weekly / monthly sales activity report
  • Generate market intelligence report

Required Skills:

  • A bachelors degree – Preferably in the social sciences
  • 4 years working experience which includes:
  • 2 years Sales & Marketing experience in a fast moving consumer goods (FCMG) environment


  • A bachelors degree Preferably in the social sciences

Application Deadline
8th November, 2011

Method of Application
Interested and qualified candidates should:
Click here to apply online