Wednesday, November 2, 2011

British American Tobacco (BAT) Nigeria : Facilities Manager

British American Tobacco(BAT) Nigeria is set to Recruit for the Role of Facilities Manager.

Job Title: Facilities Manager

Reference Number: OM/NIG/NGN/FM/24-10-11
Location: Lagos
Remuneration: TBA
Reports to: HR Manager, Head Office
Requisition Number: 1

Principal Accountabilities:

  • Ensure that all aspects of the company business are provided with the necessary support at the head office with a view of achieving organisational goals and objectives. These will include maintaining a clean, conducive, comfortable and safe working environment that meets the desired corporate image
  • Maintain a world class working environment
  • Deal with escalated queries from Facilities Administrators
  • Develop, align, communicate and implement Facilities strategy that reflects the Company strategy
  • Develop and manage procedures and service quality to ensure efficient operation
  • Establish embed and manage Facilities as a front office service department to provide effective support to the business and ensure alignment with business strategy.
  • Ensure that EHS standards are fully observed by internal and external stakeholders within the premises in line with Company policy
  • Track & check all queries and ensure satisfactory resolution within targeted time frames
  • Track compliance of service centre against business needs & expectations
  • Continuously monitor process flows for quality and efficiency
  • Management of guesthouse, hotels and travel desks for optimal utilization of resources and global compliance
  • Records management and reports generation to ensure data integrity, provide awareness on utilization of resources and for necessary planning
  • Act as the Financial Manager for Facilities In terms of:
  • Providing the necessary guidelines and systems, monitor and assist with the preparation of the annual departmental budget in conjunction with HR Company Plan
  • Report monthly on actual spend vs. budget to HRLT
  • Investigate and explain budget deviations
  • Continuous monitoring of process flows for quality and efficiency
  • Manage relocation (accommodation) of assignees in Nigeria in accordance with set policies and guidelines and ensure that necessary immigration documents are processed in line with HR requirements
  • Develop Service Level Agreements in line with HR, Facilities strategy
  • Ensure that individual and team performance targets are identified, measured, feedback given and appropriate developmental or other corrective action taken
  • Develop and align team members’ skills as and when required
  • Monitor, report and advise management on best practices as required
  • Provide top support to all international assignees by ensuring that they are provided with adequate accommodation, equipped with furniture and fixtures necessary for their comfort and well being in line with company policy and standard
  • Manage service relationships with external parties involved to ensure efficient delivery
  • Actively engage with clients to ensure their satisfaction with service provided
  • Constantly liaise with stakeholders to ensure efficiency and effectiveness
  • Network with other blue-chip companies to benchmark Facilities models, policies, practices and procedures in order to implement a best practice approach
  • Maintain effective communication across internal and external service providers, ensuring smooth workflow processes
  • Enhance the effectiveness and efficiency of the department through a process of continuous business improvement
  • Review, develop and document all processes for the successful implementation
  • Oversee the collation and analysis of Facilities data to provide information on progress towards goals and objectives, issues and improvement areas
  • Oversee a database that fully manages and supports the Facilities department as a whole
  • Oversee the development of technology driven tools that significantly enhance the efficiency and effectiveness of Facilities processes

Knowledge, Skills and Experience:

  • University degree is a must
  • 5 years experience in Facilities, Human Resources or a similar environment.
  • Strong leadership skills and good people management skills
  • Excellent customer service skills
  • Good team and Interpersonal skills
  • Good communication and planning skills
  • Relationship building skills at all levels
  • Microsoft Office applications (in particular, Excel)
  • Deadline driven.

Application Deadline
4th November, 2011

Method of Application
Interested and qualified candidates should:
Click here to apply online