Monday, November 5, 2012

Graduate Customer Service Representative at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title:  Customer Service Representative 

Job ID:   358634

Job Function:   Consumer Banking
Location:  V/I, Lagos Nigeria - SCB
Full/Part Time:    Full time
Regular/Temporary:    Permanent

Job Description
The role holder is responsible for managing in-branch customer service / experience to achieve the branch’s sales & service targets and ensure customer satisfaction.

Attend to customer sales / financial enquiries. 
Evaluate customer needs and provide advice as to products required. 
Cross sell bank products to current / potential customers. 
Manage & upscale dormant a/c relationships. 
Prepare weekly reports on service issues & in branch accounts opened. 
Support acquisition and growth of customer relationships through referrals.
Qualifications & Skills

Minimum of a 2nd Class degree in a relevant course. 
Good Communication and Interpersonal skills. 
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Application Closing Date:
15th November, 2012

Method Of Application:
Interested candidates should

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Customer Service Representative